Refund Policy

1. Refund Policy Overview

At Techva, we aim to provide quality and useful products to our customers. Our products include smart gadgets, mobile accessories, networking products, UPS and power solutions, adapters, kettles and other electronic products.

If you receive a product that is damaged, defective or different from what you ordered, please contact us as soon as possible so that we can review the issue and provide an appropriate solution.

2. Refund Eligibility

A refund or replacement may be considered when:

• You received the wrong product.
• The product arrived physically damaged.
• The product has a confirmed manufacturing or functional defect.
• The delivered item is materially different from the product ordered.
• Techva is unable to provide a replacement for an eligible issue.

3. Damaged Products

If your package or product arrives damaged, please contact Techva as soon as possible after delivery.

To help us investigate the issue, we may ask you to provide clear photographs or videos showing:

• The delivered product
• The product packaging
• The shipping package
• The damaged area
• Your order information

4. Wrong Product Received

If you receive a product that is different from the product shown in your order, please contact us immediately.

After verification, Techva may arrange an appropriate replacement or refund depending on product availability and the circumstances of the order.

5. Defective or Non-Working Products

If a product does not work as expected, please contact our support team before attempting to repair, modify or disassemble the product.

We may ask for photos, videos or other information to understand the problem and determine whether the product is eligible for replacement or refund.

6. Change of Mind

Customers should carefully review the product name, specifications, compatibility and other available information before placing an order.

A change-of-mind return is not automatically guaranteed and may depend on the product category, condition and applicable return arrangements.

Products that have been used, damaged, modified or returned without their required accessories may not be accepted.

7. Order Cancellation

If you need to cancel an order, please contact Techva as soon as possible.

Cancellation requests may be accepted when the order has not yet been processed or dispatched.

Once an order has already been dispatched or delivered to a courier, additional delivery or return arrangements may apply.

8. Refund Process

If your refund request is approved, the refund process will generally follow these steps:

9. Return & Shipping Costs

Return or delivery-related costs may depend on the reason for the return and the outcome of our verification.

If the issue is confirmed to be a wrong, damaged or eligible defective product supplied by Techva, we may provide an appropriate return or replacement arrangement.

Customers may be responsible for additional delivery or return costs in cases that do not qualify as a product fault or delivery error.

10. Contact Us

For refund, return, replacement or order-related questions, please contact Techva.